T&C
Terms and conditions
Scope of application
The terms and conditions contained in this document will apply to the relationship between the visitor and Campal Tercero Anjo from the moment the reservation is requested and until the moment the accommodation period ends.
Where the Terms and Conditions are silent, current Brazilian legislation will apply.
II. Conclusion of the Contract
1. When requesting to reserve a room, the camper makes an accommodation proposal to Campal Tercero Anjo. If rooms are available, Campal Tercero Anjo will provide the Customer with a reservation code.
2. Campal Tercero Anjo only guarantees the camper the availability of a room in the reserved category and not the availability of a specific room.
III. Arrival and departure
1. CTA will provide the camper with a room in the reserved category from 2 pm on the date of arrival and, at the latest, from 10 pm on the day of arrival at the hotel.
2. Upon arrival at the camp, the camper must immediately check in to the room, show the reservation number and purchase additional services if necessary.
3. After checking in, the camper will receive a bracelet to access the room, cafeteria and lecture venues, which will remain valid during the contracted period of stay.
4. On the date of departure, the camper must leave the room free of people and goods and without any damage by 2 pm.
5. If the room is not left by 2 pm on the day of departure, compensation corresponding to the price of a one-night stay in the accommodation will be immediately charged.
IV. Animals
1. It is expressly prohibited to accommodate animals in the accommodation, except in the "Guest house C"
2. The introduction by the camper of animals into the accommodation will allow the CTA to immediately terminate the contract with the camper and ask him to leave the accommodation without the amounts paid in the meantime for making the room available during the contracted period of stay are refunded.
V. Terms of use
1. Only the people indicated in the accommodation reservation will be entitled to use the accommodation room.
2. Campers must treat the accommodation room with care and consideration.
3. The camper must treat other campers in the campsite with consideration and respect the CTA rules posted there, if applicable, which are also part of the accommodation contract.
4. Children under 14 years of age must be supervised by an adult at all times during their stay at the camp.
8. CTA assumes no responsibility in the event of theft, loss or deterioration of valuable objects such as money, electronics or other objects of considerable value if such events take place in the accommodation room or inside vehicles parked in the car park .
SAW. Access to the hotel room via CTA
CTA and its staff will have the right to enter the hotel room during the Customer's stay in order to carry out cleaning, repairs and similar work.
VII. Price of the stay and other prices
1. The price of the stay to be paid by the camper constitutes the consideration for providing the use of the hotel room, in the period between arrival and departure.
2. The total price of the stay will be charged per night, regardless of whether the camper actually used the room or spent the night there.
3. The applicable rates are the agreed prices or the price indicated in the CTA store with prices in force on the date of conclusion of the contract.
4. The fees and amounts indicated in the terms and accommodation contract are all
plus a 5% administrative fee, unless expressly stated otherwise.
VIII. Complaints regarding material defects
1. The camper must inspect the hotel room upon arrival and immediately report any defects found to the CTA reception.
2. Any defects that may arise during the stay must be reported to the hotel reception as soon as the camper becomes aware of them.
3. If it is verified that there is indeed a defect in the camper's room, the CTA has the right to choose between repairing it and relocating the camper to a room that has at least the same category contracted with the camper.
4. For the purposes mentioned above, only serious defects that are likely to jeopardize the level of service and quality will be considered, and CTA is not obliged to take any action in the case of complaints that are irrelevant, unreasonable or involve details that are not conflict with the minimum contracted service level.
5. If CTA does not have the means to repair the relevant defect or to replace the Customer's room with another of an equivalent or higher category, the Customer may only terminate the contract and receive the price paid for the room, with nothing more being able to demand of the CTA whatever its title.
IX . Responsibility on the part of the CTA
1. The CTA will only be responsible for damages or losses to the camper when such facts result from the culpable actions of the CTA.
2. CTA does not assume any responsibility for loss of data provided by the camper in the case of electronic transmission of payment data and is only responsible for this if there is culpable action.
3. CTA does not assume any responsibility for damages or accidents occurring inside the room or any part of the camp, unless such accidents are caused by CTA's culpable actions.
4. CTA will not be considered responsible to the camper in case of delay in making the room available, even if there is a valid reason for not making the room available in time.
5. For the purposes of the previous paragraph, valid reasons that make the provision of the room impossible or more difficult will be considered, such as strikes, blockades, natural disasters, accidents in the room itself or in the accommodation.
6. In case of delay in making the room available beyond 7 pm on the day of booking, the Customer may freely terminate the contract without being entitled to demand any compensation from CTA of any kind whatsoever.
7. CTA does not assume any responsibility for acts carried out by any camp worker, unless they are in their normal working period, duly identified and in uniform as a company worker.
8. CTA does not assume any responsibility nor can it in any case be held responsible for non-compliance with additional obligations.
9. CTA cannot in any case be held responsible for the act or omission of any other camper, even if this is likely to cause damage or harm to another camper in the accommodation. Any and all damages caused to third parties by campers at the accommodation will be their sole responsibility and completely outside of CTA.
10. CTA does not assume responsibility towards the camper for any loss of profits or indirect losses, even if resulting from failure to comply with the main obligation.
X. Duty to notify
In the event of theft or damage to property, or in the event of fire, water damage or other damage to the hotel room, the camper must immediately inform hotel staff and do everything possible to assist in resolving the theft or repair the damage.
XI. End of the accommodation contract
1. CTA will have the right to immediately terminate the accommodation contract for just cause if the camper engages in any behavior that affects the good coexistence, peace or hygiene of the hotel, particularly if during their stay at the camp, the camper is under the influence of drugs or alcohol, using the accommodation room for illicit practices, acting offensively towards camp staff or other campers, disturbing the peace of other campers, or, in the past, having made false reservations with malicious intent and/or damaged or destroyed the hotel or its facilities.
XII. Data protection
1. The camper is informed that their personal data will not be stored and processed by CTA
2. The camper grants CTA the right to use associated companies (Mercado Pago) and selected service providers to carry out data processing and the right to transmit such personal data under this section to companies that allow them to store and process them.
3. Unless otherwise legislated, the Customer's personal data must be deleted when the hosting contract ends and the legal retention periods have expired.
XIII. General provisions
1. The Terms and Conditions fully regulate the camper's stay at the camp and the camper's use of the accommodation.
2. No verbal agreement was reached throughout the accommodation contract, any and all changes to the contract between the parties must necessarily be contained in a written document signed by both, unless it is a unilateral declaration, in which case it must be contained in a written document signed by the issuer.
3. CTA will have the right to have third parties perform its obligations under and within the scope of the accommodation contract.
4. The nullity of one or more of the previous provisions does not affect the validity of the
remaining provisions. The invalid provision will be replaced by the valid provision, as close as possible to the commercial and legal intentions of the parties or if this is not possible under current Brazilian legislation.
5. All accommodation in blocks A to K will be reserved based on the minimum capacity of people per room, with CTA reserving the right to include more people in the rooms if necessary.
XIV. Special conditions applicable to group reservations
1. The term “group” is understood as the reservation of at least 10 rooms by a group of people traveling or staying together. The “group” is bound, in addition to the general obligations, to the specific fulfillment of the obligations contained in this clause.
2. The group must appoint a spokesperson to the CTA (“leader”).
3. The “Leader” must deliver to the CTA, before arriving at the hotel, a complete list containing the detailed identification, residence and telephone contact of each member of the group.
4. When making a reservation, the leader will receive a reservation confirmation from the CTA store,
containing details of the reservation made together with check-in details and details to secure the reservation and any other payment conditions.
5. If cancellation is made at least 15 days in advance, the price of one night's stay in each of the reserved rooms will be charged and if cancellation is made less than 7 days in advance, CTA will charge the group the global amount of the booked stay.
6. CTA will reserve hotel rooms of the agreed category or with the agreed facilities for the group on the date of arrival according to availability, generally from 2 pm, but in any case, no later than 5 pm.
The terms and conditions contained in this document will apply to the relationship between the visitor and Campal Tercero Anjo from the moment the reservation is requested and until the moment the accommodation period ends.
Where the Terms and Conditions are silent, current Brazilian legislation will apply.
II. Conclusion of the Contract
1. When requesting to reserve a room, the camper makes an accommodation proposal to Campal Tercero Anjo. If rooms are available, Campal Tercero Anjo will provide the Customer with a reservation code.
2. Campal Tercero Anjo only guarantees the camper the availability of a room in the reserved category and not the availability of a specific room.
III. Arrival and departure
1. CTA will provide the camper with a room in the reserved category from 2 pm on the date of arrival and, at the latest, from 10 pm on the day of arrival at the hotel.
2. Upon arrival at the camp, the camper must immediately check in to the room, show the reservation number and purchase additional services if necessary.
3. After checking in, the camper will receive a bracelet to access the room, cafeteria and lecture venues, which will remain valid during the contracted period of stay.
4. On the date of departure, the camper must leave the room free of people and goods and without any damage by 2 pm.
5. If the room is not left by 2 pm on the day of departure, compensation corresponding to the price of a one-night stay in the accommodation will be immediately charged.
IV. Animals
1. It is expressly prohibited to accommodate animals in the accommodation, except in the "Guest house C"
2. The introduction by the camper of animals into the accommodation will allow the CTA to immediately terminate the contract with the camper and ask him to leave the accommodation without the amounts paid in the meantime for making the room available during the contracted period of stay are refunded.
V. Terms of use
1. Only the people indicated in the accommodation reservation will be entitled to use the accommodation room.
2. Campers must treat the accommodation room with care and consideration.
3. The camper must treat other campers in the campsite with consideration and respect the CTA rules posted there, if applicable, which are also part of the accommodation contract.
4. Children under 14 years of age must be supervised by an adult at all times during their stay at the camp.
8. CTA assumes no responsibility in the event of theft, loss or deterioration of valuable objects such as money, electronics or other objects of considerable value if such events take place in the accommodation room or inside vehicles parked in the car park .
SAW. Access to the hotel room via CTA
CTA and its staff will have the right to enter the hotel room during the Customer's stay in order to carry out cleaning, repairs and similar work.
VII. Price of the stay and other prices
1. The price of the stay to be paid by the camper constitutes the consideration for providing the use of the hotel room, in the period between arrival and departure.
2. The total price of the stay will be charged per night, regardless of whether the camper actually used the room or spent the night there.
3. The applicable rates are the agreed prices or the price indicated in the CTA store with prices in force on the date of conclusion of the contract.
4. The fees and amounts indicated in the terms and accommodation contract are all
plus a 5% administrative fee, unless expressly stated otherwise.
VIII. Complaints regarding material defects
1. The camper must inspect the hotel room upon arrival and immediately report any defects found to the CTA reception.
2. Any defects that may arise during the stay must be reported to the hotel reception as soon as the camper becomes aware of them.
3. If it is verified that there is indeed a defect in the camper's room, the CTA has the right to choose between repairing it and relocating the camper to a room that has at least the same category contracted with the camper.
4. For the purposes mentioned above, only serious defects that are likely to jeopardize the level of service and quality will be considered, and CTA is not obliged to take any action in the case of complaints that are irrelevant, unreasonable or involve details that are not conflict with the minimum contracted service level.
5. If CTA does not have the means to repair the relevant defect or to replace the Customer's room with another of an equivalent or higher category, the Customer may only terminate the contract and receive the price paid for the room, with nothing more being able to demand of the CTA whatever its title.
IX . Responsibility on the part of the CTA
1. The CTA will only be responsible for damages or losses to the camper when such facts result from the culpable actions of the CTA.
2. CTA does not assume any responsibility for loss of data provided by the camper in the case of electronic transmission of payment data and is only responsible for this if there is culpable action.
3. CTA does not assume any responsibility for damages or accidents occurring inside the room or any part of the camp, unless such accidents are caused by CTA's culpable actions.
4. CTA will not be considered responsible to the camper in case of delay in making the room available, even if there is a valid reason for not making the room available in time.
5. For the purposes of the previous paragraph, valid reasons that make the provision of the room impossible or more difficult will be considered, such as strikes, blockades, natural disasters, accidents in the room itself or in the accommodation.
6. In case of delay in making the room available beyond 7 pm on the day of booking, the Customer may freely terminate the contract without being entitled to demand any compensation from CTA of any kind whatsoever.
7. CTA does not assume any responsibility for acts carried out by any camp worker, unless they are in their normal working period, duly identified and in uniform as a company worker.
8. CTA does not assume any responsibility nor can it in any case be held responsible for non-compliance with additional obligations.
9. CTA cannot in any case be held responsible for the act or omission of any other camper, even if this is likely to cause damage or harm to another camper in the accommodation. Any and all damages caused to third parties by campers at the accommodation will be their sole responsibility and completely outside of CTA.
10. CTA does not assume responsibility towards the camper for any loss of profits or indirect losses, even if resulting from failure to comply with the main obligation.
X. Duty to notify
In the event of theft or damage to property, or in the event of fire, water damage or other damage to the hotel room, the camper must immediately inform hotel staff and do everything possible to assist in resolving the theft or repair the damage.
XI. End of the accommodation contract
1. CTA will have the right to immediately terminate the accommodation contract for just cause if the camper engages in any behavior that affects the good coexistence, peace or hygiene of the hotel, particularly if during their stay at the camp, the camper is under the influence of drugs or alcohol, using the accommodation room for illicit practices, acting offensively towards camp staff or other campers, disturbing the peace of other campers, or, in the past, having made false reservations with malicious intent and/or damaged or destroyed the hotel or its facilities.
XII. Data protection
1. The camper is informed that their personal data will not be stored and processed by CTA
2. The camper grants CTA the right to use associated companies (Mercado Pago) and selected service providers to carry out data processing and the right to transmit such personal data under this section to companies that allow them to store and process them.
3. Unless otherwise legislated, the Customer's personal data must be deleted when the hosting contract ends and the legal retention periods have expired.
XIII. General provisions
1. The Terms and Conditions fully regulate the camper's stay at the camp and the camper's use of the accommodation.
2. No verbal agreement was reached throughout the accommodation contract, any and all changes to the contract between the parties must necessarily be contained in a written document signed by both, unless it is a unilateral declaration, in which case it must be contained in a written document signed by the issuer.
3. CTA will have the right to have third parties perform its obligations under and within the scope of the accommodation contract.
4. The nullity of one or more of the previous provisions does not affect the validity of the
remaining provisions. The invalid provision will be replaced by the valid provision, as close as possible to the commercial and legal intentions of the parties or if this is not possible under current Brazilian legislation.
5. All accommodation in blocks A to K will be reserved based on the minimum capacity of people per room, with CTA reserving the right to include more people in the rooms if necessary.
XIV. Special conditions applicable to group reservations
1. The term “group” is understood as the reservation of at least 10 rooms by a group of people traveling or staying together. The “group” is bound, in addition to the general obligations, to the specific fulfillment of the obligations contained in this clause.
2. The group must appoint a spokesperson to the CTA (“leader”).
3. The “Leader” must deliver to the CTA, before arriving at the hotel, a complete list containing the detailed identification, residence and telephone contact of each member of the group.
4. When making a reservation, the leader will receive a reservation confirmation from the CTA store,
containing details of the reservation made together with check-in details and details to secure the reservation and any other payment conditions.
5. If cancellation is made at least 15 days in advance, the price of one night's stay in each of the reserved rooms will be charged and if cancellation is made less than 7 days in advance, CTA will charge the group the global amount of the booked stay.
6. CTA will reserve hotel rooms of the agreed category or with the agreed facilities for the group on the date of arrival according to availability, generally from 2 pm, but in any case, no later than 5 pm.